Airport Connections Customer Service Policy Airport Connections is operated in partnership with JR Travel Limited supplying the coaches & Taxis.
Airport Connections Term and Conditions
Enquiries and Quotations
All telephone enquiries are answered promptly with quotations given within 1 to 2 hours upon calling.
(Airport Connections Telephone Hours of Business Mondays to Saturdays 12-00 to 18-00)
All email enquiries are answered within 48 hours.
Booking a Coach or Taxi
Bookings can be made by telephone, fax, email or letter with conformation by email, letter or Fax.
Payments
Payments to the driver by cash or cheque are required prior to departure of the outward journey, this guarantees the return journey. Payment can be made in advance.
Amended Booking
If the change is minimal we do not charge for alteration. However if the amendments change the structure of the hire, then extra charges may occur, chargeable at an applicable rate. Airport Connection/JR Travel Limited shall deem the alteration to be minimal or not.
Price Guarantee
The accepted quotation is guaranteed providing the payment schedule for the hire is adhered to and the original structure of the hire is not altered
Travel Insurance
You are covered travelling within our vehicle under Road Traffic Act Insurance Requirements.
Complaints
Should you have reason to complain during the hire, you should inform the driver who will endeavour to rectify the problem for you. If the matter cannot be rectified to your satisfaction, details of the complaint should be made in writing to either:
Airport Connections, 43 Cage Lane, Felixstowe, Suffolk, IP11 9BJ
JR Travel Limited, Little Copdock House,Old London Road, Copdock, Ipswich, Suffolk IP8 3JW
We can usually reach an amicable resolution to the few complaints we receive. In the unlikely event of a dispute arising between us concerning the terms of hire, then such dispute will be determined by arbitration. Either you or Airport Connections/JR Travel Limited may apply to the Institute of Arbitrators for the case to be heard before an official arbitrator. Any contract between us shall be deemed to have been made under English Law, and complaints arising will also be dealt with by English Law.
Airport Connections/JR Travel Limited Responsibility to Customers
Airport Connections//JR Travel Limited will supply all the inclusions of the hire as specified in the hire confirmation. We accept responsibility for acts and/or omissions of our employees. We make every effort to adhere to agreed timings, but cannot guarantee this.
Airport Connections/JR Travel Limited do not Accept Responsibility for
Bodily Injury, death or sickness to the signatory of the contract or any other persons except where this is caused by a member of staff. In this case JR Travel Limited has unlimited indemnity for third party personal injury arising out of travel on a JR Travel Limited vehicle. This is NOT passenger travel insurance.
Delays caused by inclement weather, or unforeseen traffic conditions. Any theft or damage to properties of the signatory of the contract or any other person travelling within the contract, except where such theft or damage is caused by a direct action of the employees of Airport Connections/JR Travel Limited. Any delays caused by strike action, Acts of God or conflict or war or force majeure.
JR Travel Limited Conditions of Carriage
Animals
No pets shall be carried without the written permission of the company. Guide dogs are allowed but the company must be informed prior to the date of hire.
Music
In the interests of other passengers no musical instruments or radios etc. shall be played without the company's permission. Such permission shall be shown on the confirmation.
Smoking
Smoking is not permitted under any circumstances in our vehicles.
Alcohol
Drinking and conveyance of Alcohol is not permitted under any circumstances in our vehicles.
Drugs
It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are prescribed by a doctor.
Disorderly Conduct
The company reserves the right to refuse travel to anyone it deems to be a nuisance or danger to its employees or passengers. In extreme cases of nuisance or danger the company may ask the police to assist in requiring the person(s) concerned to alight. JR Travel Limited reserves the right to prosecute such offenders.
Sickness on board coaches & Taxis
JR Travel Limited reserve the right to impose a cleaning charge of up to £175.00 plus VAT in any case of sickness affecting the coach or Taxi.
Any infringement of these conditions could render your hire with Airport Connections/Harlequin Travel/JR Travel terminated without refund or compensation. General Information
Luggage
It is your responsibility to ensure that your luggage is correctly loaded and unloaded by the driver
Use of Vehicles
While every effort will be made to supply a JR Travel Limited vehicle, sometimes vehicles become unavoidably unavailable. In such cases we shall supply the highest standard of vehicle available to us at the time. This form of hire shall be known as a sub-hire. For operational reasons JR Travel Limited reserves the right to supply a vehicle of a higher specification than reserved at no additional cost.
Wearing of Seatbelts
From Monday 18th September 2006 under EC Directive 2003/20/EC it is compulsory for all passengers aged over 14 years to wear seatbelts in coaches and Taxis.
Statement
Once we have confirmed the booking these terms and conditions become valid. You as the hirer are liable in all aspects.
Statutory Rights
Nothing in these terms and conditions affects your statutory rights under English law.
These terms and conditions were compiled in April 2007 and were accurate at time of publication. ......................
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