IBPTS 1-Day “Excellence in Customer Services” training courses are specifically designed for personnel employed in the Public Transport, Travel, Tourism and Hospitality Industries. As these are “Customer Services” businesses, we consider it an essential essence that the prominent employees which have constant daily contact with customers are conversant in delivering a high standard of "Customer Service". All to often most attention in a business goes into attracting new customers, yet all the information shows that attracting new customers can be much more costly than supporting and retaining existing ones!
To provide an outstanding "Customer Service" requires:
• A commitment by senior management
• A "Customer Service" culture throughout the business
• Individual skills to recognise your real customers and deliver an outstanding service
Our courses are designed to raise the awareness of “Customer Service” in your business and will assist delegates gain the skills to deliver exceptional “Customer Service”. The courses are delivered as “In-Company Courses”, tailored to the individual client’s requirements, for a maximum of 20 delegates per course. Our workshops are lively and interactive. We make sure that clients have the opportunity to relate our teaching to their practice. We find this has a big impact on the success of our training leading to memorable “Customer Service” experience.
We are always happy to discuss amendments to the structure and content to meet particular needs.
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