Mystery Travellers          
          Bus – Coach – Rail – Air Travel 

              Mystery Telephone Surveys 

                Mystery Online Surveys 

               Travel Market Research

 IBPTS are the connoisseurs “Mystery Shoppers” of the “Bus, Coach, Rail and Air Travel” world. Our “Mystery Travelling” is a performance evaluation and a valuable means to highlight contact between employees and customers, strengths and weaknesses in all areas of peripheral areas of operation and identify areas of perceptive service erosion.

The “Public Transport and Air Travel” industries function in an extremely competitive market, where the standard of service delivery really does count. This is where our clients are realising the true benefit of using our “Mystery Traveller”. With an immense investment in marketing and advertising, what happens when customers make contact with the operators’ employees and use their services?

We provides a customised “Mystery Travelling” service tailored to our individual clients' requirements and are flexible to meet all budgets. With a “Mystery Travelling” team all over the UK, we can match the type of customer that will travel and use our clients’ services and provide a comprehensive, precise, reliable and value for money service, enabling our clients to look at their business through the eyes of their customers.

       For further information and to discuss your “Mystery Travelling” requirements.

                                          Telephone: 01394 672344 (Office Hours 12:00 to 18:00 Mondays to Fridays)

                                                                                                   Email: enquiries@ibpts.co.uk